Frequently Asked Questions
What facilities are there for disabled customers at QEII Centre?
The Centre has disabled parking bays which can be used by blue badge holders. The Centre also has ramps into the building as well as onto stages in our main spaces. Disabled toilets are located on five of our six floors.
For more accessibility information, please click here.
Do you have free Wireless?
We provide free, superfast wireless connectivity throughout the QEII Centre, suitable for social media, browsing and email. When you arrive at the venue, please log on to ‘QEII Guest’.
Am I able to photograph or film the exterior of QEII Centre?
You are permitted to take pictures of the exterior of the QEII Centre. For filming requests on the lawn, please contact us on firstname.lastname@example.org
What is the smoking policy?
The QEII Centre operates a no smoking policy within the venue however smoking (including e-cigarettes and vaping) is permitted outside.
Can you provide any information on local restaurants?
Reception has a list and will be able to provide assistance. Alternatively click here for more information on nearby leisure facilities.
Do you have any recommended hotels?
The QEII Centre is superbly located in central London, with thousands of hotel rooms located within a 10 minute walk of the venue. Click here for more information.
How do I get to the venue?
Located near several mainline tube and rail stations, including Westminster, St. James’s Park, Victoria and Waterloo, the QEII Centre is easily accessible.
Approximately one hour from the Centre are 5 international airports.
You can find directions for all forms of transport here.
Is there a drop off/pick up point for taxis?
Taxis can drop off at the security barrier or if carrying a disabled passenger can pull up at the front door.
Are there parking facilities available for all types of vehicles onsite?
We do not have public car parking facilities at the Centre, you can find information on local car parks here.
Where is the nearest Santander docking station?
A Santander docking station is located on Storey’s Gate, at the side of the Centre.
Do you have cloakroom or storage facilities?
There is a cloakroom on the ground floor that is free of charge where larger items such as suitcases can also be stored. We do not store items overnight in the cloakroom.
Are dogs allowed in the venue?
We welcome guide dogs and hearing dogs at the Centre. No other pets are permitted.
Are there any prayer rooms available?
There are no dedicated prayer rooms however if required, rooms can be allocated.
Do you have loading facilities?
Loading bay hours are 0700 to 1900, Monday to Friday. For any out of hours requests, please contact your event organiser.
Do you have any outside space that we can use?
The lawn and forecourt are available for hire. Please email email@example.com for more information.
Can I arrange to view the facilities before we make a booking?
Our sales team would be happy to show you around the Centre.
To book a show-round, please contact the team on +44 20 7798 4000 or email firstname.lastname@example.org
What happens to lost property?
All lost property is handed in to the reception team. If you have lost an item please contact them on +44 20 7798 4000.
Can we charge our devices at the venue?
Please speak to the reception team who have a number of chargers that can be used, subject to availability.
Does the QEII Centre have the right to refuse events?
The QEII Centre reserves the right to refuse any booking which is considered to be contrary to its commercial interests, or incompatible with the public law duties of the QEII Centre.
Can you provide staff to manage our registration desks?
We can provide staff to help with your registration desks. Please contact your event manager for details.